Below is a letter I just finished reading to the Customer Service Representative at Chic fil-A after hearing that Chic fil-A will no longer support the Salvation Army and the Fellowship of Christian Athletes. I was on hold for over thirty minutes. It seems the company is receiving a lot of feedback.
At the end of my call — which was recorded by the customer service representive — she asked if I had seen the company’s 2020 Foundation webpage which explains their current focus of charitable funding and suggested that I check it out. I did. I like the organizations they’re supporting. But I find their decision to no longer support the Salvation Army and FCA to be troubling.
I encourage everyone to call or write Chic fil-A to give feedback. Note: Their web form only allows up to 1500 characters, hence the reason for my call.
P.O. Box 725489
Atlanta, GA 31139-9923
Monday – Saturday
8:00 AM – Midnight ET
Subject: Feedback on Your Recent Decision to Cease Funding Salvation Army and FCA
I’m very sad to hear that Chic fil-A has caved to the Politically-Correct LGBTQ+ thugs.
Since my first bite of a Chic fil-A chicken sandwich at a church youth event at Duke University in the late 1970s/early 1980s, I have enjoyed your food and culture. I have no idea how many (tens of?) thousands of dollars of hard-earned cash that I have spent at your restaurants across the South, traveling back and forth from Texas to North Carolina and around town in the DFW Metroplex.
I have enjoyed supporting an organization that proudly stands for pro-family values and organizations. It has been refreshing to see one company consistently stand for Christian values. I applauded Dan Cathy’s Christlike efforts of befriending LGBTQ activist Shane Windmeyer. It seemed to be a genuine gesture to prove that he and Chic fil-A are not homophobic, but just prefer to support traditional pro-family organizations.
Chic fil-A has never refused service to any LGBTQ+ individuals; if it had, the mainstream media would have had a field day. Through the years, Chic fil-A has remained true to Truett Cathy’s vision for so many years. And now, barely past five years after your founder’s death, you have caved. You have capitulated. You have betrayed his principles.
You have stopped donating to the Salvation Army and the Fellowship of Christian Athletes. It baffles my mind to try to figure out why you decided to cease donating to these organizations. The only reason I can find is that you no longer support Truett Cathy’s values. You care more about appeasing left-wing activists than remaining true to your base: traditional Americans with traditional values who have made you one of the most popular fast food restaurant on the planet. Your sales would far surpass everyone else if your stores were open seven days a week. Instead, your sales in six days are close to those of stores that are open seven days a week.
You may see it as a small change to appease the LGBTQ+ advocates, but I see it as spinelss behavior. Behavior which will not be honored by God, nor by the millions of traditional Americans who have made your restaurants so popular.
This is one American who will no longer consider Chic fil-A among my top choices for a quick bite of delicious food. I’m confident I am not alone. I am also confident that your franchisees feel betrayed. Your choice will result in lost income by every single franchisee.
Fort Worth, TX